We’re reaching for the stars here at Sugar Support as we work to continually improve the quality and breadth of our information services. In the past 12 months we’ve greatly improved the level of customer satisfaction by growing the team, extending our global support coverage, revising and expanding our Support Site and Knowledge Base, and completely overhauling our documentation (if you haven’t, check it out!). It’s an ongoing effort and now we’re going a step further, as you’ll see us managing the forums.
So be on the lookout for our two forum champions, csilva and ikako. They’re watching for your help requests and working to make you successful as quickly as possible. This is the first of many investments in our forums. We look forward to better engaging with our user community.