IT Departments are the New Vendors

sugarcrmdevelopers —  February 18, 2008 — Leave a comment

Only a few days ago I disagreed with how Matt Asay had titled his blog post regarding the US government. So, when I read his post today on “Enterprise Software is dead – ask the Silicon Valley”, I thought, “great – more fodder to disagree with!” However, I was quickly humbled by his insight on the changing landscape of enterprise software.

This quote from Matt Asay’s post:

“As research from IDC shows, enterprise IT departments are increasingly the new software “vendors.” Building off open-source components, these enterprise IT staffs are finding great success in serving their own needs rather than shoveling dollars out the door to big vendors with one-size-fits-all value propositions. This is the 21st Century’s response to the 20th Century’s pillaging of enterprise IT budgets by the big proprietary vendors.”

From my own experience, I could not agree with this more. Increasingly I work with sophisticated enterprise organizations that have significant developer resources at their disposal. I’ve been very pleased to work with these savvy organizations because they “just get it”.

For this exact reason, vendors like Sales”farce”.com cannot compete with a product offering like SugarCRM. The SaaS model is perfect for those organizations, particularly the SMBs, that cannot successfully rollout a CRM system (at least from a technical level). However, there are plenty of SMEs and other enterprises that are not only completely capable of adapting SugarCRM to their businesses, but they need to.

Sugar is making it easier than ever with frameworks like the new MVC architecture released as part of 5.0 that allow presentation and controller extensibility that you just can’t do with SFDC. A great example is the forthcoming Wireless platform Sugar will be releasing. Another great example is the Module Builder. I was able to build a multi-componet module with complex relationships to create, record, and report on surveys for other modules. I was able to quickly build the module without ever having built a module before and then add the methods that I needed for the classes (modules) that I created. I cut my development time by probably two days. I leveraged other parts of Sugar to complete my module as well – like workflow, email templates and lead capture forms.

If you are a developer who is part of an IT team, and you’re reading this blog… then you are the new CRM vendor. How have you extended your CRM system in a way that can’t be done without code?

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