Click-to-Call Plugin is Released

sugarcrmdevelopers —  July 28, 2011

Editor’s Note: This post comes from the blog of SugarCRM Gold Partner Epicom.

Epicom Releases Universal Click-to-Call Plugin for SugarCRM.
Epicom’s Click-to-Call plugin enables users to dial out of their SugarCRM system with a simple click of the mouse. Once the plugin is downloaded in Sugar, all phone numbers will be hyperlinked and activated for Click-to-Call. When a user clicks a phone number, their phone will ring and automatically bridge to the number clicked in Sugar.

Epicom uses the power of Twilio to bridge the calls together. Twilio is a cloud-based communications platform for voice, conferencing, and SMS applications.

The product is now available on the Epicom website or SugarExchange as a free downloadable module. The service charge is on a pay by month basis with ramping minute bundles to choose from. Epicom is currently offering a FREE TRIAL of the Click-to-Call plugin. The first 25 minutes are free with the purchase of any size package. The packages start as low a $10 per month for 250 minutes and unlimited user access.

Some future features and extensions of the Universal Click-to-Call plugin for SugarCRM will include:

  • Outbound and inbound SMS text messaging
  • Phone number recognition for automatic access to password-protected conference calls
  • Screen pops of contact records when inbound callers dial a user’s office desk phone number

CLICK HERE to download the plugin or to learn more about Click-to-Call. If you have any questions contact info@epicom.com or call (512) 481-9000.