SugarCRM Customization: Default Assigned User

sugarcrmdevelopers —  November 24, 2011

El Bibliomata/Flickr

One of the first customizations that I recall applying to the first SugarCRM system I was in charge of was to set the default assigned user on Cases to someone other than the logged in user. This was used as a way to simplify the need for the submitting user to have to select the same assigned user every time a new case was added. That was back in 2005, and using