If you are running the Ice Cream Sandwich OS and downloaded the Sugar Mobile app from the Play Store, you are probably having issues getting pass the authentication screen. SugarCRM has released a new version of Sugar Mobile specifically for the Ice Cream Sandwich OS.
1. Delete the Sugar Mobile
2. Download and install Sugar Mobile_with_style.apk to your Android. You may also reach it by going to http://www.sugarcrm.com/support/bugs.html?task=search, bug number 53371.
3. Log in as normal (SugarCRM URL, username and password)
NOTE: Sugar Mobile ONLY works with the paid editions of SugarCRM.