We had the need to notify the assigned user when an email was received that was related to a Case record. To make our application more flexible we extended this concept to be reusable for email received that was related to any module. We then further broke out the notification functions to be reusable in other scenarios.
Archives For Sugar 7
You may have seen that that Sugar 7.8 has now been released! We have introduced some important platform updates in this release. Have you read the developer release notes yet? Here are three additional and essential resources for you to use before you embark on new Sugar 7.8 projects.
Sugar 7.8 Migration Guide
The Migration Guide for Sugar 7.8 is an essential resource for any Sugar Developer upgrading a customer from Sugar 7.7.x. The guide will help you identify code and platform changes that you need to make in order to ensure that you can upgrade your code and customers successfully.
Sugar 7.8 Unit Tests
The Sugar Unit Tests repository has been updated with our unit test suites for Sugar 7.8. This is an essential resource for ensuring that your Sugar 7.8 custom code is working correctly and hasn’t introduced regressions within Sugar core code. Remember that you need to sign up for access to the Sugar test repositories.
Sugar 7.8 Overview for Sugar Developers
We delivered a recorded webinar that is now available in the Developer space in the Sugar Community. This is a great way to get immediate understanding about the new platform features and changes that were introduced in Sugar 7.8. The presentation slides are also available in the community.
When a user logs into Sugar 7, an OAuth access token (with a 1 hour timeout by default) and a refresh token (with a 2 week timeout by default) are returned. When the access token expires, Sugar will automatically retrieve another access token as long as the refresh token is valid. This allows a user to use a Sugar browser tab for days on end without having to log back in.
Automated notification requests are made to the server on the user’s behalf at a default interval of every 5 minutes. These requests will allow the current session to remain active without actual user input. So tracking user activity by adjusting access token and refresh token expiry time or tracking network activity alone is not a good idea.
In this blog we are going to explore a way to track a user’s true idle time based on actual user interface activity. For example, one or more of clicks, typing, mouse movements etc. To track a user’s idle time we will use the JQuery IdleTimeout plugin.
Important security changes in Sugar 7.8
As we near the release of Sugar 7.8, we wanted to update the Sugar Developer community on a couple of important security changes that are coming in this release.
Sugar’s Single Page Architecture
Sugar relies on a single page architecture (SPA) for the Sidecar framework. But when a user navigates across the Sugar application (for example, when switching to another Sugar module), while the page is not refreshed, you will find that the majority of the HTML on the page is still re-rendered based upon the newly selected layout. This is done to not only change the style or configuration of the view (ex. List View → Record View) but also to update the context and configuration for the dashboard panel.
But not everything changes – the footer and header of the application remain fixed so they can serve as navigational anchors for Sugar users. This is an important use case but there are certainly others.
Telephony integration scenarios
A common set of integrations that are built for Sugar involve integrating a phone system for use by customer service organizations. This can vary from simple “click to dial” softphone functionality to full blown multi-channel call center capability where an agent handles phone, SMS, and e-mail inquiries at the same time.
A typical in-bound call process follows:
Sugar REST PHP Client
A new open source library for working with Sugar 7’s powerful REST API has just been published! You can view the library in our GitHub account here: https://github.com/sugarcrm/rest-php-client
Full instructions for installation, usage, current included API Endpoints, and ways to contribute can all be found in the GitHub Wiki on the repository.
Who should use it?
The Sugar REST PHP Client was built initially to make working with Sugar instances easier for some of our internal tools. I wanted to provide a quick, easy, and object oriented, way to access Sugar 7’s REST API that could be used by all PHP developers. Any developer who is developing PHP applications that integrate with Sugar 7 should be interested in using the new library. The simplified architecture takes away the hassle of setting up and managing Curl connections, and allows the developer to focus on what matters most, which is working with the data in their Sugar application.
This post originally appeared on the SynoLab blog hosted by Synolia, an Elite SugarCRM Partner. This post describes how to extend the new Sugar CLI framework to add commands that allow Sugar Administrators to monitor the Sugar e-mail queue.
Since the Sugar 188.8.131.52 version, SugarCRM introduced a Sugar CLI tool based on Symfony Console. This Sugar CLI tool is under beta version at this moment (August 2016) and can be changed in the future.
We will see in this article how to use this new Sugar CLI to add a command which provides some statistics from the Email Manager Queue. We want to display how many emails by campaign by module are waiting to be sent.