Archives For SugarCRM Mobile

SugarCRM recently released versions 4.1.0 and 5.0.0 of SugarCRM Mobile and version 1.2.0 of the Mobile Application Configurator Service (MACS). These releases represent a significant technology evolution for our Mobile products that is worthy of a summary of the benefits to the Sugar Developer community.

Even more exciting, we are also getting tantalizingly close to general availability for the SugarCRM Mobile SDK!

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Sugar Developers now have a new tool for building upgrade safe mobile customizations that address most branding, theming, and mobile security requirements.

Introducing Sugar MACS

Introducing the Sugar Mobile Application Configurator Service (Sugar MACS)! This tool allows Sugar Developers building solutions for Sugar Enterprise customers to create and distribute custom-branded versions of the SugarCRM Mobile app.

Many of you have seen earlier previews of Sugar MACS at SugarCon and UnCon.

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If you were at UnCon in April 2015 then you know that one of our hottest topics was plans for a SugarCRM Mobile SDK.  Since mobile devices and mobile use cases are such a key part of what Customer Relationship Management and Customer Experience is today and will be in the future, we are planning to enhance the SugarCRM Mobile development platform available to Sugar Developers.  You can follow the blog here for updates on that as they become available in the future.

However, there are already many different ways that developers can customize the behavior of the existing SugarCRM Mobile application today.  That will be the focus of today’s post.  In fact, you can drastically customize the behavior of the SugarCRM Mobile application without the hassle of having to distribute any custom code or apps to end-user Mobile devices.  All these techniques listed below involve only Sugar 7 server side code and metadata customizations.

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Someone recently asked Sugar Engineering the following question.

Suppose I have a webpage or web app that I am accessing from a mobile device, e.g. Safari on iPhone or Chrome on Android. Is it possible for me to create a link on that page into the SugarCRM Mobile application installed on my mobile device? Say for example I want it to open my mobile app to a specific Contact record.

SugarCRM Mobile does support this kind of functionality.  You can embed a link that looks as follows:

<a href="sugarcrm:///Configure?page=Contacts%2F_RECORD_ID>" View Contact </a>

Where “_RECORD_ID” is replaced with the full Contact ID.  Basically, the page parameter is the URL encoded route into the SugarCRM Mobile application.  To find out other supported routes, you can navigate around the web version (http://your_sugar_instance/mobile/) of the mobile app on any Sugar 7 instance.  The part of URL after hash sign will be the route you can use in “sugarcrm://” links.

This will have you creating some slick integrations with the SugarCRM Mobile app in no time!